Troubleshooting
Solutions for common issues with Sterix
Still having issues?
If these solutions don't work, join our support Discord server for help.
Sterix is not responding to commands
Try these solutions:
- 1.Check if Sterix has permission to send messages in the channel
- 2.Verify Sterix is still a member of your server
- 3.Ensure you're using the correct prefix (default is '/')
- 4.Try mentioning Sterix: @Sterix help
- 5.Restart the bot by removing and re-adding it to your server
Sterix missing permissions error
Try these solutions:
- 1.Check Sterix's role position in your server hierarchy
- 2.Ensure Sterix has the necessary permissions for the command
- 3.Verify the role isn't restricted with channel permissions
- 4.Make sure Sterix's role is above moderation targets' roles
- 5.Run '/perms check' to see current permissions
Commands are not working after update
Try these solutions:
- 1.Clear your cache (CTRL+SHIFT+R on browser)
- 2.Check if there's a new version of Sterix available
- 3.Verify all dependencies are properly installed
- 4.Check the update logs in our support server
- 5.Reinstall Sterix if issues persist
Bot is lagging or slow to respond
Try these solutions:
- 1.Check Discord server status for outages
- 2.Verify your internet connection is stable
- 3.Reduce the number of active Sterix features temporarily
- 4.Check our status page for known issues
- 5.Contact support if the issue persists
Moderation features not working
Try these solutions:
- 1.Ensure moderation logging channel is configured
- 2.Check if Sterix has ban/kick permissions
- 3.Verify the target user's role is below Sterix's role
- 4.Make sure you're not trying to moderate server admins
- 5.Check moderation settings with '/config show'
Welcome messages not sending
Try these solutions:
- 1.Verify the welcome channel is set correctly
- 2.Check if Sterix can access the welcome channel
- 3.Make sure welcome messages are enabled
- 4.Check for proper placeholder syntax in messages
- 5.Test with a manual trigger: '/welcome test'